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At DESIGNS by Joe Wood [owned and operated by Service Way of Life Industries LLC], a Service Disabled Veteran-Owned Small Business dedicated to personalized service, we are committed to providing exceptional customer care. Our goal is to ensure your satisfaction with every purchase. Here’s how we support you:

1. Customer Support: Our team is available to assist you with any questions or concerns. You can reach us via phone, email, or chat.

2. Response Time: We strive to respond to all inquiries within 24-48 hours. For urgent matters, please indicate the urgency in your communication.

3. Order Issues: If you encounter any problems with your order, including defects or inaccuracies, contact us immediately. We will work to resolve the issue promptly.

4. Feedback: We welcome your feedback and suggestions. Your input helps us improve our products and services.

5. Privacy: We respect your privacy and handle your personal information with the utmost care. For more details, please review our Privacy Policy.

6. Resolution: If you are not satisfied with how an issue is handled, please escalate your concern to our Customer Care Manager at joe@gijoewood.com.

Thank you for supporting our small business. We appreciate your business and are here to help.